Satori – Pullman, WA
Shoppers at any of the five Satori shops throughout Washington know they’re always going to find a fine range of quality cannabis products, but each store has its own vibe, including the Pullman location. That location’s manager, Roneé Nemechek, tries to create a welcoming location wherein every customer can get questions answered, whether they’ve been smoking for years or just turned 21 and are ready to jump in with both feet. The shop opened in 2016 and though it attracts plenty of students — and staff! — from Washington State University, it also welcomes the whole community.
According to Nemechek, the shop is as much of a melting pot as WSU – most of the budtenders are students hailing from around the country. That diversity benefits customers since everyone brings different cannabis perspectives and personal experiences that they’re eager to share, and perhaps customers and budtenders from the same region can connect as well. It does mean slightly higher turnover than some shops when people graduate or relocate, but it also means that there’s always a great supply of enthusiastic employees. Nemechek looks for people who are both super knowledgeable and super passionate and then provides even more training once they’re hired.
Creating strong connections between the staff, customers and local growers is vital, and Nemechek likes to lead by example. “I didn’t grow up here, and I never really felt connected with the area until I started working here, so we want our staff and customers to feel the same, and always have a great experience, whether they’re in their 20s or their 90s.” The store doesn’t provide medical consultation but authorized Washington medical patients receive discounts. She also encourages the staff to socialize, whether by going bowling, having private smoke sessions or visiting area cannabis farms; this builds culture while increasing everyone’s know-how.
“I didn’t grow up here, and I never really felt connected with the area until I started working here, so we want our staff and customers to feel the same, and always have a great experience, whether they’re in their 20s or their 90s.”
– Satori Pullman Manager Roneé Nemechek